TMLP Online Payment System Help


Frequently Asked Questions

  1. The login page says I need a password to access the system. How do I get one?
  2. Where can I find my TMLP Account Number?
  3. What are some 'do's' and 'don'ts' for creating a password?
  4. Do I have to give out my email address when I sign up for access to the BPP System?
  5. I signed up for access to the system but I've forgotten my password. What should I do?
  6. My latest bill says I have a credit, but when I log on to the system, the page says I owe money. What does this mean?
  1. The login page says I need a password to access the system. How do I get one?

    Below the "Access Account" and "Clear Form" buttons, you will see a button which reads "First Time User." See image below for details.

    Clicking this button will take you to an online signup form. Type your 8-digit TMLP Account number in the white box as shown below and click the "Next" button.

    The system will check to make sure the number you entered is a valid TMLP Account Number which has not already signed up for Online Payment access. If it is, you will move on to the Step 2 screen as shown below.

    Enter a password in the white boxes labelled "BPP System Password" and "Re-Enter Password." You must enter the same password in both boxes. Your password can be as many as 20 characters long, but must be a minimum of six characters in length. Valid characters are numbers (0-9), capital letters (A-Z), lowercase letters (a-z), and the special characters for period (.), dash (-), and underscore (_). No other special characters will be accepted as part of the password.

    You may also enter a valid email address in the third form box. If you forget your password at a later date, the system can use this address to email you the password.

    When you have entered a password (and, optionally, your email address), click the "Sign Up" button to continue. You should see a screen similar to the one below.

    You can now click the "Log In" button and use your TMLP Account Number and new password to access the TMLP Online Payment System.

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  2. Where can I find my TMLP Account Number?

    Your TMLP Account Number is an 8-digit number. If you look at the top of a printed TMLP bill, you will see a section like the one shown below. The number circled in red in the image below is your TMLP Account Number.

    If you do not currently have a TMLP printed bill available, you can call TMLP at (508) 824-6976 during normal business hours (7:30 a.m. - 4:25 p.m. M-F).

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  3. What are some 'do's' and 'don'ts' for creating a password?

    The following are recommendations for creating a good password.


    DO:
    • Include at least one number or one of the special characters available ( ., -, or _ )
    • Use both upper (example: A) and lower case (example: a) letters.
    • Choose a phrase or combination of words to make the password easier to remember.
    • You might consider using two words separated by one of the special characters.


    DON'T:
    • Use your TMLP Account Number
    • Use any word or name that appears in the dictionary
    • Use any mythological, legendary, religious or fictional character, object, race, place or event.
    • Use titles of books, movies, poems, essays, songs, CDs or musical compositions.
    • Use any sort of personally-related information (for example, your name or a family member's name or birthday, anniversary date, etc)
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  4. Do I have to give out my email address when I sign up for access to the BPP System?

    No, you do not have to give it out. If you do not give it out and later on forget your password, the BPP System will not be able to remind you what your password is, but otherwise, there are no consequences for not entering an email address.

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  5. I signed up for access to the system but I've forgotten my password. What should I do?

    If you entered an email address when you signed up for access to the BPP System, go to the login page and look for the button labeled "Forgot Password" (as shown below).

    Clicking this button will take you to a page similar to the one shown below

    Enter your 8-digit TMLP Account Number in the white box and click the "Email Password" button. A copy of your password will be automatically mailed to the email address you entered when you signed up.

    If you did not enter an email address when you signed up, you will have to contact TMLP at (508) 824-6976 during normal business hours (M-F 7:30 a.m. - 4:25 p.m.) for more information.

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  6. My latest bill says I have a credit, but when I log on to the system, the page says I owe money. What does this mean?

    If you see a number in the "amount due" section in parentheses, like this:

    ($50.00)

    that means you have a credit of $50.00 on your account. Parentheses around the number indicate a credit.

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